Return Policy

Every Twirllhoops products (except those purchased during limited-time sales events) come with a 30-day money-back guarantee.

If our products doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer support team via our contact page and let them know why the product didn’t work for you. They will provide you with return instructions and once we’ve received the item back in good condition and its original packaging, we’ll provide you with a full refund for the item you purchased.

If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.

Where Is My Refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Can I make changes or cancel my order after ordering?

Our fulfillment team tries to process orders as quickly as possible. In most cases, we can no longer make changes or cancel an order after it has been placed. However, if your order requires changing and you catch us before your order is shipped, our Customer Support team may still be able to cancel/change it for you. Please contact them via the contact page.